This return policy applies to any item sold by DogMaster Trainers where a return or warranty statement has not already been included on the product's individual display page.

Returns will only be accepted if:

The product is faulty or does not work as described
You have read and followed the instructions and used the products in accordance with the manufacturer's instructions
You have called our 7-day Freecall helpline 1800 300 364, for assistance with the correct use of our products or to determine if the product is not working correctly
Products are returned in as close to new condition allowing for normal wear and tear together with its packaging

Return exceptions:

Delivery costs are NOT Refundable
Consumables such as batteries, citronella, etc. are not refundable if the product is NOT faulty
The cost of returning items covered or not covered under the manufacturer's warranty will be at the customer's expense

2.1. Return Address

All returns including a brief note stating the reason for the return should be sent to:

DogMaster Trainers
PO Box 575
Currumbin, QLD, 4223

2.2. Warranty

All of our products are covered by warranty. Please refer to the product page for the specific warranty provided by DogMaster Trainers.

Our warranty offers free repair for manufacturing faults. It does not cover damage as a result of inappropriate use of the products, wear and tear, over-use or abuse, the depletion of consumables, such as batteries or citronella spay, etc. The warranty is also not applicable if the product is used in ways that are outside the products intended use.

For example:- Most motor vehicle manufacturers offer a 2 or 3 year warranty for normal passenger/commercial use, but if the vehicle is used as a taxi, the warranty conditions are varied by the manufacturer.

2.3. 30 Day Money Back Guarantee

DogMaster Trainers provides a 30-day money back guarantee for purchases over $150. Second-hand products & items under $150 receive a store credit.

The amount returned to the customer under the 30 Day Money Back Guarantee is dependent upon the condition of the returned product/s and their assessed value.

Our 30 day Money Back Guarantee is offered on a joint responsibility basis:

You agree to follow the manufacturers' instructions and carry out any training included in the instructions, over the prescribed period
We provide you with all the necessary support in the correct use of our products via our 7-day Freecall helpline 1800 300 364
A restocking fee of up to 25% of the purchase price applies

2.3.1. Exceptions

The following items are not covered by the 30 Day Money Back Guarantee

The original delivery cost
The cost of returning the product to us
Consumables such as batteries, collar straps, wire, citronella spray, etc.

2.4. Upgrade Guarantee

If, within 90 days of delivery, you decide that you need to upgrade to another product with additional features, dependent on the condition of your product, we will gladly trade in your product for the difference in price between the cost of the new product and the assessed value of your current product.

All you have to do is send in your product for us to determine the trade in value of your product.

For an unused product, we will gladly upgrade you to the new product for the difference in price excluding the delivery costs.

You will be responsible for the cost to return the original product and the cost of delivery of the new product.

2.5. RENTAL UNITS

If you decide to return your rental unit for a refund of the security deposit, the amount of security deposit returned to you will be the amount paid (normally $100) unless the condition of the returned unit displays excessive wear & tear or abuse and in this circumstance the security deposit or part thereof will be kept to make good such "wear and tear".

2.6. Returns Risk

All returned goods are at your risk. You need to ensure that you take out the appropriate insurance against loss of the returned goods whilst in transit, with your carrier.

We recommend that you consider registering and insuring your goods before returning it to us.

Unfortunately, we cannot accept any responsibility for goods that are lost in transit and not received by us.

3. Service

We have our own qualified electronics technicians who can perform "Service and Repairs" here in Australia. It is our intention to supply you, with quality warranty repairs and quick return to you. We will continue to offer quality parts, service and repairs beyond the warranty period or outside warranty terms at fair and reasonable rates, keeping in line with today's labour rates and business running costs.

4. Conditions of Use

ELECTRONIC TRAINING COLLAR SYSTEMS as supplied by DogMaster Trainers are of the highest quality and are fit for their intended use.

The systems we sell are provided as a "TRAINING AID", it is not intended to be used as a "PERMANENT" or "SEMI-PERMANENT" fixture on your dog. DO NOT leave the collar on the dog for more than 10 hours in any one day.

It is vital that you read and follow the manufacturers' instructions and carry out any training included in the instructions, over the prescribed period.

5. Shipping

Depending on stock levels, orders are usually dispatched within 1-2 working days of receiving your payment unless the product/s you purchased are on back order (see Orders section for details).

We send all of our online orders by Australia Post's registered E-Parcel at a flat rate of $15.50. This includes insurance against loss of the package in transit and the ability to track the status of your package while in transit.

If you're ordering items such as Batteries or Collar straps, please feel free to contact us on Freecall 1800 300 364 to arrange a cheaper postage price.

For more urgent deliveries, items can be dispatched via Express Post or Courier. Please email us if you are interested in using these shipping methods.

Petsafe Kennel Runs - Please note that all Petsafe Kennel runs can only be shipped to QLD, NSW, ACT & VIC. The price of delivery for any Petsafe Kennel run will depend on the delivery location. Our online, flat rate shipping charge of $15 does not cover the full cost of delivering a Kennel run and thus you will need to contact us on Freecall 1800 300 364 to obtain a quote for the full price of delivery.

6. Payment Methods

6.1. Credit Cards

We accept Visa, MasterCard & American Express payments.

We offer both over the phone and Online Credit Card transactions. Should you choose to make your payment using the "Secure Online Credit Card Payment" option, you will be transferred to a secure St. George bank page to enter your Credit Card details and upon completion, your payment will be processed by St. George and you will be transferred back to our website.

For more information about the security aspects of Online Credit Card payments, please read our section on Online Security.

6.2. Direct Deposit

We accept payment via Direct Bank Deposit either online or through your local St. George branch. Should you choose this method of payment, our bank details will be provided to you when you place your order.

Please make sure you use either the order number that's supplied to you or your name as a reference when making the direct deposit to ensure that your payment is seen and processed as quickly as possible. If no reference is used then expect delays in shipping.

6.3. Cheque and Money Orders

We also accept payment by money order or personal cheque. We do not ship cheque and "money order" orders until the funds have cleared in our account.

Cheques and Money Orders should be made out to:
DogMaster Trainers

Please post your Cheque/Money Order to:
           DogMaster Trainers
           P.O. Box 575
           Currumbin QLD 4223

6.4. Cash On Delivery

We also send items via C.O.D. (Cash On Delivery). Depending on stock levels, C.O.D. orders are usually processed and shipped within 1 working day of placing the order.

Please email us at enquiry@dogmaster.com.au or contact us on Freecall 1800 300 364 before placing your order if you would like to use C.O.D.

7. Pricing

All product and service prices shown on the website include GST and are subject to change at anytime without notice.

8. Orders

Any order placed by you via this website is an offer by you to purchase a particular product for the price (including the delivery, other charges and taxes) specified in this website at the time you place your order on these Terms and Conditions.

Shortly after placing an order on our site you will receive an email confirmation of the order.

All products on this website have a stock status assigned to them ("available", "back order" or "out of stock") which is shown below the price of each product. Any orders placed for items that are assigned "back order" will be placed on a back-order list until the product arrives in stock. Back-ordered product/s will be dispatched within 1-2 days upon arrival of stock. For ETA on any back-ordered product/s, please do not hesitate to contact us on Freecall 1800 300 364.

8.1. Order Cancellation

Any cancellation of orders prior to dispatch will incur a 20% administration Fee.

9. Viruses

DogMaster Trainers takes all care to ensure that all information presented on this website is free of Viruses, Trojans or Spyware, however we recommend that you take all the necessary precautions to ensure that your computer is protected against these malicious programs.

10. Links

The links on the DogMaster Trainers website are provided for your information and to assist you in the selection of the product which best suits your needs. These link websites are not maintained by us so we cannot accept any responsibility for the accuracy, ownership or any other aspect of the information contained on those websites.

11. Limitation of Liability

DogMaster Trainers will not be liable in any way for any direct, indirect, incidental, special or consequential losses or damages resulting from use of the website, our products or services or inability to use our website, products or services.

Where any Act of Parliament prohibits the inclusion of any clause or term set out in these Terms and Conditions, the liability imposed on DogMaster Trainers, will be limited, at our discretion to any one or more of the following:

Where the imposed liability relates to goods:

The replacement of the goods or re-supply of equivalent goods;
The cost of the goods or the cost to re-supply the equivalent goods;
The repair of the goods or;
The payment of cost to repair the goods;

Where the imposed liability relates to information or services:

The re-supply the information or service or;
The payment of the cost of the re-supply the information or service.

12. Privacy

DogMaster Trainers will at all times respect the privacy of our customers and any information provided to us by our customers.

The information supplied to us will not be distributed to any other company or mail order distribution list.

Our customer details, whether provided via the website or any other means are stored on password protected computers, ensuring the privacy and protection of your information.

12.1. Online Security

We utilise the services of an approved merchant banking facility and as such are bound by the Merchant Agreement General Terms and Conditions which are set out to protect both the customer and the merchant.

Should you choose to purchase a product from our website and make a payment using the "Secure Online Credit Card Payment" method, you will be transferred to a secure St. George payments page to complete your Credit Card transaction. The St. George payments page utilizes SSL technology to ensure your privacy and that your sensitive information is securely transmitted from your browser to St. George's web server. At no time is any sensitive information transmitted outside of this environment.

13. Product Standards

13.1. Approvals

All products sold by DogMaster Trainers are approved to comply with the following Australian standards and regulations:

The EMC standards for radio interference, C tick mark approved
The Australian Radio communications frequency regulations

13.2. Product Safety

All static correction products have the following built in features to ensure your pet's safety.

The power of static correction products does not exceed either 15mA RMS, or alternatively 100mA maximum
The length of the stimulation period is limited by an automatic safety cut -out
Products have variable levels of correction power to suit the needs of the animal and the situation
Collar contacts have safe, rounded points
The distance between collar contact points do not exceed 60mm
All products sold by DogMaster Trainers abide by ECMA guidelines

Please note - An e-collar may not be the correct product to use if your dog shows signs of anxiety or fear. If in doubt, please speak to your Vet or qualified animal healthcare professional.

14. Legislation

The law in Australia relating to the use of "static pulse" or "electronic collars" varies from state to state. Please check your state legislation before making any decisions about these products.