Terms and Conditions
Dogmaster Trainers ABN: 51161993644
2.1. Return Address
2.6 Returns Risk
6.1 Credit Cards
6.2 Direct Deposit
12.1 Online Security
13.2 Product Safety
The "DogMaster Trainers" website is owned and operated by Farm Electronic Supplies Pty Ltd (ABN 51 161 993 644) trading as DogMaster Trainers.
By using our website you agree to accept and abide by these Terms and Conditions. We reserve the right to amend the Terms and Conditions at any time.
This return policy applies to any item sold by DogMaster Trainers where a return or warranty statement has not already been included on the product's individual display page.
Returns will only be accepted if:
- The product is faulty
- You have read and followed the instructions and used the products in accordance with the manufacturer's instructions
- You have called our helpline 1800 300 364, for assistance with the correct use of our products or to determine if the product is not working correctly
- Products are returned in as close to new condition allowing for normal wear and tear together with its packaging
- Delivery costs are NOT Refundable
- Consumables such as batteries, citronella, wires etc. are not refundable if the product is NOT faulty
- The cost of returning items covered or not covered under the manufacturer's warranty will be at the customer's expense
All returns including a brief note stating the reason for the return should be sent to:
PO Box 575
Currumbin, QLD, 4223
All of our products are covered by Manufacturers warranty. Please refer to the product page for the specific warranty provided by DogMaster Trainers.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our warranty offers free repair for manufacturing faults. It does not cover damage as a result of inappropriate use of the products, wear and tear, over-use or abuse, the depletion of consumables, such as batteries or citronella spray, etc. The warranty is also not applicable if the product is used in ways that are outside the products intended use.
For example:- Most motor vehicle manufacturers offer a 2 or 3 year warranty for normal passenger/commercial use, but if the vehicle is used as a taxi, the warranty conditions are varied by the manufacturer.
DogMaster Trainers provides a 30-day money back guarantee for new product purchases over $150. Second-hand products & items under $150 receive a store credit.
The amount returned to the customer under the 30 Day Money Back Guarantee is dependent upon the condition of the returned product/s and their assessed value.
Our 30 day Money Back Guarantee is offered on a joint responsibility basis:
- Any product to be returned must be approved for return by contacting our service staff and receiving a return code number
- It is your responsibility to have the product returned (in our possession) within 30 days
- You agree to follow the manufacturers' instructions and carry out any training included in the instructions, over the prescribed period
- We provide you with all the necessary support in the correct use of our products via our Freecall helpline 1800 300 364
- A restocking fee of up to 25% of the purchase price applies
The following items are not covered by the 30 Day Money Back Guarantee
- The original delivery cost
- The cost of returning the product to us
- Consumables such as batteries, collar straps, wire, citronella spray, etc.
If, within 90 days of delivery, you decide that you need to upgrade to another product with additional features, dependent on the condition of your product, we will gladly trade in your product for the difference in price between the cost of the new product and the assessed value of your current product.
All you have to do is send in your product for us to determine the trade in value of your product.
For an unused product, we will gladly upgrade you to the new product for the difference in price excluding the delivery costs.
You will be responsible for the cost to return the original product and the cost of delivery of the new product.
All Rental Units require a Security Deposit (see below regarding return of Security Deposit) and requires Credit Card Details. At the end of the rental period, if you wish to purchase the unit, inform us prior to the return date. We will then take the rental amount and the security deposit away from the advertised price as at the beginning of the rental period. Your rental amount and the security deposit become your initial payment.
If you decide to return your rental unit, you will have to return the unit to us by the return date, as indicated on your invoice. If you do not do so, within 1 working day from the return date, we will charge your credit card the outstanding purchase amount and you will own the collar outirght.
Any system returned to us should include the original content that came with the package. Eg DVD, manuals, batteries etc.
If you decide to return your rental unit for a refund of the security deposit, the amount of security deposit returned to you will be the amount paid unless the condition of the returned unit displays excessive wear & tear or abuse and in this circumstance the security deposit or part thereof will be kept to make good such "wear and tear".
All returned goods are at your risk. You need to ensure that you take out the appropriate insurance against loss of the returned goods whilst in transit, with your carrier.
We recommend that you consider registering and insuring your goods before returning it to us.
Unfortunately, we cannot accept any responsibility for goods that are lost in transit and not received by us.
We have our own professional electronics technicians who can perform "Service and Repairs" here in Australia. It is our intention to supply you, with quality warranty repairs and quick return to you. We will continue to offer quality parts, service and repairs beyond the warranty period or outside warranty terms at fair and reasonable rates, keeping in line with today's labour rates and business running costs.
ELECTRONIC TRAINING COLLAR SYSTEMS as supplied by DogMaster Trainers are of the highest quality and are fit for their intended use.
The systems we sell are provided as a "TRAINING AID", it is not intended to be used as a "PERMANENT" or "SEMI-PERMANENT" fixture on your dog. DO NOT leave the collar on the dog for more than 10 hours in any one day. If you own an aggressive dog (towards humans) please consult with a qualified dog trainer before using an e-collar.
Some states in Australia have regulations regarding the use of e-collars. Please check your states regulations to see what applies to you.
It is vital that you read and follow the manufacturers' instructions and carry out any training included in the instructions, over the prescribed period.
Depending on stock levels, orders are usually dispatched within 1-2 working days of receiving your payment unless the product/s you purchased are on back order (see Orders section for details).
We send all of our online orders by Australia Post's registered E-Parcel at a flat rate of $12.50. This includes insurance against loss of the package in transit and the ability to track the status of your package while in transit.
If you're ordering items such as Batteries or Collar straps, please feel free to contact us on Freecall 1800 300 364 to arrange a cheaper postage price.
For more urgent deliveries, items can be dispatched via Express Post or Courier. Please email us if you are interested in using these shipping methods.
PetSafe Kennel Runs - Please note that the price of delivery for any PetSafe Kennel run will depend on the delivery location. Our online, flat rate shipping charge of $15.50 does not cover the full cost of delivering a Kennel run. Please select the Shipping Option in the Kennel Run product page for your shipping cost
We accept Visa, MasterCard & American Express payments.
We offer both over the phone and Online Credit Card transactions. Should you choose to make your payment using the "Secure Online Credit Card Payment" option, you will be transferred to a secure St. George bank page to enter your Credit Card details and upon completion, your payment will be processed by St. George and you will be transferred back to our website.
For more information about the security aspects of Online Credit Card payments, please read our section on Online Security.
We accept payment via Direct Bank Deposit either online or through your local St. George branch. Should you choose this method of payment, our bank details will be provided to you when you place your order.
Please make sure you use either the order number that's supplied to you or your name as a reference when making the direct deposit to ensure that your payment is seen and processed as quickly as possible. If no reference is used then expect delays in shipping.
We also accept payment by money order or personal cheque. We do not ship cheque and "money order" orders until the funds have cleared in our account.
Cheques and Money Orders should be made out to:
Please post your Cheque/Money Order to:
P.O. Box 575
Currumbin QLD 4223
We also send items via C.O.D. (Cash On Delivery). Depending on stock levels, C.O.D. orders are usually processed and shipped within 1 working day of placing the order. Please note that all C.O.D. orders will incur a $10 surcharge.
Please email us at firstname.lastname@example.org or contact us on Freecall 1800 300 364 before placing your order if you would like to use C.O.D.
All product and service prices shown on the website is in Australian dollars and includes GST. Prices are subjected to change at anytime without notice.
Any order placed by you via this website is an offer by you to purchase a particular product for the price (including the delivery, other charges and taxes) specified in this website at the time you place your order on these Terms and Conditions. Orders must be placed by persons 18 years of age and over.
Shortly after placing an order on our site you will receive an email confirmation of the order.
All products on this website have a stock status assigned to them ("available", "back order" or "out of stock") which is shown below the price of each product. Any orders placed for items that are assigned "back order" will be placed on a back-order list until the product arrives in stock. Back-ordered product/s will be dispatched within 1-2 days upon arrival of stock. For ETA on any back-ordered product/s, please do not hesitate to contact us on Freecall 1800 300 364.
Any cancellation of orders prior to dispatch will incur a maximum 10% administration Fee.
DogMaster Trainers takes all care to ensure that all information presented on this website is free of Viruses, Trojans or Spyware, however we recommend that you take all the necessary precautions to ensure that your computer is protected against these malicious programs.
The links on the DogMaster Trainers website are provided for your information and to assist you in the selection of the product which best suits your needs. These link websites are not maintained by us so we cannot accept any responsibility for the accuracy, ownership or any other aspect of the information contained on those websites.
DogMaster Trainers will not be liable in any way for any direct, indirect, incidental, special or consequential losses or damages resulting from use of the website, our products or services or inability to use our website, products or services.
Where any Act of Parliament prohibits the inclusion of any clause or term set out in these Terms and Conditions, the liability imposed on DogMaster Trainers, will be limited, at our discretion to any one or more of the following:
Where the imposed liability relates to goods:
- The replacement of the goods or re-supply of equivalent goods;
- The cost of the goods or the cost to re-supply the equivalent goods;
- The repair of the goods or;
- The payment of cost to repair the goods;
Where the imposed liability relates to information or services:
- The re-supply the information or service or;
- The payment of the cost of the re-supply the information or service.
DogMaster Trainers will at all times respect the privacy of our customers and any information provided to us by our customers.
The information supplied to us will not be distributed to any other company or mail order distribution list.
Our customer details, whether provided via the website or any other means are stored on password protected computers, ensuring the privacy and protection of your information.
We utilise the services of an approved merchant banking facility and as such are bound by the Merchant Agreement General Terms and Conditions which are set out to protect both the customer and the merchant.
Should you choose to purchase a product from our website and make a payment using the "Secure Online Credit Card Payment" method, you will be transferred to a secure St. George payments page to complete your Credit Card transaction. The St. George payments page utilizes SSL technology to ensure your privacy and that your sensitive information is securely transmitted from your browser to St. George's web server. At no time is any sensitive information transmitted outside of this environment.
All products sold by DogMaster Trainers are approved to comply with the following Australian standards and regulations:
- The EMC standards for radio interference, C tick mark approved
- The Australian Radio communications frequency regulations
All static correction products have the following built in features to ensure your pet's safety.
- The power of static correction products does not exceed either 15mA RMS, or alternatively 100mA maximum
- The length of the stimulation period is limited by an automatic safety cut -out
- Products have variable levels of correction power to suit the needs of the animal and the situation
- Collar contacts have safe, rounded points
- The distance between collar contact points do not exceed 60mm
- All products sold by DogMaster Trainers abide by ECMA guidelines
Please note - An e-collar may not be the correct product to use if your dog shows signs of anxiety or fear. If in doubt, please speak to your Vet or qualified animal healthcare professional.
The law in Australia relating to the use of "static pulse" or "electronic collars" varies from state to state. Please check your state legislation before making any decisions about these products. Vic Residents can Click Here for more information